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Interactive Voice Response

Interactive Voice Response or IVR is a technology that allows computers to interact with humans through voice commands and key inputs. IVR systems give customers a self-service option to complete steps on their own instead of waiting for an agent. IVR is especially important when call volumes are high or when agents are unable to field calls for some reason.


Reduce cost-per-call with interactive voice response (IVR) software

Webczar Host Interactive Voice Response (IVR) reduces your cost per call by letting customers choose the type of help they want such as self-service or speaking to an agent. Not only will our IVR system free up your agents to handle more complex cases, but customers can quickly self-solve basic issues like bill pay, account inquiries, and more.

  • Offer automatic call back to your customers
  • Freedom to choose between agent or self-service
  • Fully integrated with CXone ACD
  • Centralize your IVR system cross multiple contact centers
  • Enable faster IVR changes

Interactive Voice Response (IVR) Features

  • Automated speech recognition
  • Text-to-speech in multiple languages
  • Less hassle and frustration
  • ACD and IVR on same platform
  • Automatic call back
  • Leverage cloud for centralized IVR system
  • Easy to use across multiple contact centers
  • No complicated updates
  • No IT team required
  • allows users to make their own updates
  • Easily access customer data
  • Out-of-the-box integrations