Terms & Conditions

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding contract entered into by and between you (hereinafter referred to as "Client", "User", "you", or "your") and Webczar Solutions (hereinafter referred to as "Webczar Solutions", "Webczar", "Company", "we", "us", or "our"), led by Founder & Technology Director Subhadeep Chanda, headquartered in the Chandigarh Tricity region (Chandigarh, Mohali, Panchkula, Zirakpur), Punjab / Haryana, India.

By accessing, browsing, commissioning services from, or interacting with our official web properties (including https://webczarsolutions.com and associated subdomains) or signing any Statement of Work (SOW), proposal, or contract referencing these Terms, you acknowledge that you have read, understood, and agreed to be bound by these Terms in full.

If you are entering into this Agreement on behalf of a company, corporate enterprise, or other legal entity, you represent and warrant that you possess the full legal authority to bind that entity to these provisions.

Webczar Solutions operates as a premier full-cycle technology, custom software development, cloud engineering, and digital growth agency. Our portfolio of professional services includes, without limitation:

• Custom Web & Mobile Application Development: Full-stack responsive web platforms, single-page applications (React, Next.js, TypeScript), Progressive Web Apps (PWA), and native or cross-platform mobile apps.
• Enterprise Software & Cloud Systems: Scalable backend architectures, RESTful & GraphQL APIs, microservices, cloud deployments (AWS, Vercel, GCP, Azure), database design, and automated server infrastructure.
• AI Integrations & Workflow Automation: Large Language Model (LLM) implementations, agentic AI pipelines, data ingestion flows, and automated business operations.
• UI/UX Design & Brand Experience: High-fidelity Figma prototyping, design systems, visual identity design, interaction modeling, and conversion rate optimization (CRO).
• Performance Digital Marketing & SEO: Full-funnel search engine optimization (on-page, technical, programmatic), search engine marketing (SEM/PPC), social media performance campaigns, and lead generation funnels.
• Direct Messaging & Bulk Communication: High-throughput Bulk SMS infrastructure, WhatsApp Business API workflows, automated notifications, and transactional messaging.
• Technology Consulting & Code Audits: Architecture reviews, legacy software modernization, security hardening, and performance optimization.

Every client engagement is governed by an individualized Statement of Work ("SOW"), Project Proposal, or Service Level Agreement ("SLA"). In the event of any direct conflict between the specific provisions of an executed SOW and these general Terms, the provisions of the executed SOW shall prevail solely for that specific project.

Each SOW details the approved technical specifications, milestones, deliverables, project schedules, pricing models, and payment timetables. Any estimates provided prior to formal SOW execution are indicative and subject to written confirmation.

The timely and successful execution of any technology or marketing project requires active client collaboration. The Client agrees to:

• Furnish all required text, high-resolution imagery, brand guidelines, fonts, videos, and collateral in a timely manner.
• Provide necessary third-party access credentials (e.g., DNS providers, cloud hosting consoles, code repositories, payment gateways, analytics accounts) required for Webczar to execute the agreed scope.
• Designate a primary authorized project representative possessing the legal capacity to provide authoritative feedback, approve deliverables, and accept milestone sign-offs.
• Warrant that all materials, intellectual property, data, and trademarks supplied to Webczar do not infringe upon any third-party copyrights, patents, privacy rights, or proprietary rights.

Webczar Solutions firmly champions clear, transparent ownership of intellectual property:

Client Deliverables: Upon full and final settlement of all invoiced fees associated with the applicable SOW, all custom bespoke source code, graphical assets, UI components, and digital deliverables uniquely created specifically for the Client shall transfer in full to the Client.

Webczar Background Technology & Pre-Existing IP: Webczar retains sole ownership of all pre-existing software libraries, proprietary algorithms, boilerplate architectures, foundational design patterns, development tools, and modular components developed independently of the Client engagement. To the extent such components are embedded into the deliverables, Webczar grants the Client a perpetual, worldwide, royalty-free, non-exclusive license to utilize, modify, and run such code solely within the context of the delivered product.

Third-Party & Open Source Assets: Certain projects incorporate open-source libraries (e.g., React, Next.js, Three.js, Tailwind, MIT/Apache licensed packages) or licensed third-party assets (e.g., commercial stock photography, proprietary fonts). Such assets remain subject to their respective external licensing terms.

Portfolio & Promotional Showcase: Unless explicitly restricted by an executed Non-Disclosure Agreement (NDA), Webczar Solutions reserves the customary right to display screenshots, live URLs, anonymized project metrics, and visual demonstrations of completed work within our official portfolio, marketing collateral, case studies, and awards submissions.

By accepting these Terms or commissioning services from Webczar Solutions, you acknowledge and consent to receive notifications, operational advisories, project milestone alerts, and promotional communications from us through various communication channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, or any other digital communication platforms.

These communication channels are utilized to deliver Statement of Work (SOW) milestone approvals, engineering sprint progress, deployment schedules, scheduled consultation alerts, commercial invoices, and relevant technology and growth insights.

If you prefer not to receive marketing or promotional updates, you may opt out at any time by contacting us directly at info@webczarsolutions.com, replying 'STOP' to any SMS or RCS transmission, utilizing the one-click unsubscribe mechanism in our marketing emails, or contacting your designated project manager.

Please note that essential operational notices, milestone sign-offs, security advisories, and contractual billing statements pertaining to active client engagements cannot be opted out of while services are underway.

• Multi-Channel Engagement: Transparent communications across Email, Phone, SMS, RCS, and WhatsApp for verified business and project operations.
• Simple Opt-Out: Immediate marketing opt-out available by emailing info@webczarsolutions.com or replying 'STOP' to text/RCS communications.
• Essential Project Notices: Critical service delivery and invoicing communications remain active for ongoing client engagements.

All project quotations, milestone figures, and hourly rates are stipulated in the relevant SOW and are denominated in Indian Rupees (INR) for domestic clients or United States Dollars (USD) / Euros (EUR) for international engagements.

Payment Structure: Unless otherwise defined in writing, custom software projects require an upfront advance deposit (typically 30% to 50%) prior to project kickoff, with subsequent payments linked to verified milestone completion. Retainer services (e.g., ongoing digital marketing, SEO, monthly maintenance) are billed in advance on the 1st of each billing cycle.

Invoicing & Taxes: Invoices are payable within 7 calendar days of issuance. All fees are exclusive of applicable statutory taxes, including Indian Goods & Services Tax (GST) at prevailing rates, which shall be itemized separately.

Overdue Balances: Any invoice remaining unpaid after 14 calendar days from the due date shall incur a late payment charge of 1.5% per month (or the maximum permitted by applicable law) on the outstanding balance. Webczar reserves the right to suspend active development, hold code releases, or temporarily withhold deployment access until outstanding accounts are settled in full.

Each project phase includes up to two (2) rounds of iterative design and functional revisions, provided that requested revisions fall strictly within the scope detailed in the original SOW.

Scope Creep & Change Requests: Any feature request, architectural modification, third-party integration, or structural alteration not specified in the original SOW shall be treated as an Out-of-Scope Change Order. Webczar will prepare a written Change Order specifying the technical impact, timeline adjustment, and additional costs. Work on change requests will only commence upon mutual written approval.

30-Day Stabilization Warranty: Webczar provides a 30-calendar-day warranty commencing on the official production deployment date. During this period, Webczar shall rectify, at zero additional charge, any verifiable reproducible software bugs, coding defects, or broken functionality resulting directly from our original code.

Warranty Exclusions: The warranty strictly excludes issues resulting from: (a) unauthorized modifications or code edits performed by the Client or third-party developers; (b) updates, downtime, or breaking changes introduced by third-party APIs, hosting servers, or browser vendors; (c) server misconfigurations or DNS tampering by third parties; or (d) malicious external attacks, DDoS events, or malware infections.

Ongoing Maintenance & SLAs: Following the expiration of the 30-day warranty, ongoing security updates, framework upgrades, content additions, and performance monitoring are available via our dedicated Monthly Maintenance Retainers and Service Level Agreements.

Modern digital solutions often rely on third-party services, including but not limited to payment gateways (Razorpay, Stripe), cloud providers (AWS, Vercel, Supabase), AI APIs (OpenAI, Anthropic), ad networks (Google Ads, Meta), and telecommunications providers (Bulk SMS gateways).

The Client acknowledges that Webczar Solutions does not own, control, or operate these third-party platforms. Consequently, Webczar Solutions shall not be held liable for outages, rate limits, pricing increases, policy changes, API deprecations, or service termination implemented by third-party providers.

All third-party subscription fees, API token usage fees, server hosting expenses, and domain registration costs are the sole financial responsibility of the Client unless explicitly bundled within a managed agreement.

Both parties agree that during the course of the engagement, each party may disclose to the other confidential and proprietary business information ("Confidential Information"), including technical architectures, source codes, customer databases, strategic marketing plans, financial metrics, and operational credentials.

Mutual Non-Disclosure: Each party agrees to treat the other party's Confidential Information with the same degree of care it uses to protect its own sensitive data (and no less than reasonable care). Neither party shall disclose Confidential Information to any third party without prior written consent, except to key personnel, contractors, and legal advisors bound by equivalent confidentiality duties.

Exclusions: Confidential Information does not include information that: (a) is or becomes publicly known through no breach of this Agreement; (b) was already known to the receiving party prior to disclosure; (c) is independently developed without reference to the disclosing party's data; or (d) is required to be disclosed by judicial order or governmental authority.

Termination for Convenience: Either party may terminate an ongoing engagement by providing fifteen (15) calendar days' written notice to the other party.

Termination for Cause: Either party may immediately terminate this Agreement upon written notice if the other party commits a material breach of these Terms or an active SOW and fails to cure such breach within ten (10) calendar days of receiving written notice thereof.

Compensation Upon Termination: In the event of early termination, the Client shall pay Webczar Solutions for all billable hours incurred, milestones partially or wholly completed, and non-cancellable third-party commitments made prior to the effective termination date.

Refund Policy: Because custom software engineering, UI/UX design, and digital marketing require immediate upfront allocation of engineering talent and infrastructure resources, advance deposits and milestone payments for completed or in-progress phases are strictly non-refundable.

Limitation of Consequential Damages: To the maximum extent permitted by applicable Indian and international law, Webczar Solutions, its founder, employees, officers, and contractors shall not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages whatsoever, including without limitation damages for loss of profits, loss of data, loss of business goodwill, server downtime, or commercial disruption, arising out of or related to our services or website.

Aggregate Liability Cap: In no event shall the total aggregate liability of Webczar Solutions arising out of or related to this Agreement or any SOW, whether in contract, tort (including negligence), strict liability, or otherwise, exceed the total amount actually paid by the Client to Webczar Solutions under the specific SOW giving rise to the claim during the three (3) months immediately preceding the event.

Client Indemnification: The Client agrees to defend, indemnify, and hold harmless Webczar Solutions and its leadership against any third-party claims, liabilities, damages, losses, and reasonable legal expenses arising out of: (a) any breach by the Client of these Terms; (b) any infringement or alleged infringement of third-party IP resulting from client-provided materials; or (c) the operation of the Client's business or products.

Governing Law: This Agreement and any dispute, controversy, or claim arising out of or relating to it shall be governed by and construed in accordance with the substantive laws of the Republic of India, without regard to conflict of law principles.

Amicable Resolution: In the event of any disagreement or dispute, both parties commit to making good-faith efforts to resolve the matter amicably through direct senior executive discussions for a minimum period of thirty (30) days.

Arbitration & Jurisdiction: If a dispute cannot be resolved through amicable consultation, it shall be referred to and finally resolved by binding arbitration under the Indian Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Chandigarh / Mohali, India, and the proceedings shall be conducted in the English language. Subject to the arbitration clause, the competent courts located in Chandigarh / Mohali (Punjab & Haryana), India shall have exclusive territorial jurisdiction.

Modifications: Webczar Solutions reserves the right to revise, update, or amend these Terms at our discretion. Updated terms take effect immediately upon being posted on this website, marked with the "Last Updated" revision date. Your continued utilization of our services or website following any update signifies your acceptance of the revised Terms.

Formal Notices: All formal legal notices must be delivered in writing via electronic mail with confirmed receipt or via registered courier to the official addresses provided below:

• Entity Name: Webczar Solutions
• Leadership: Subhadeep Chanda (Founder & Technology Director)
• Official Email: info@webczarsolutions.com / subhadeep@webczarsolutions.com
• Phone / WhatsApp: +91 99882 21729
• Office Location: Chandigarh · Mohali · Panchkula · Zirakpur (Tricity Tech Corridor), India